Terms and Conditions of Tourist Rental

Terms applicable to bookings of tourist accommodation managed through LocalHouse

Data Controller / Operator	LocalHouse s.r.l.s.
Last updated	16 September 2026

 

These General Terms and Conditions govern the offer and booking of houses, apartments and villas for tourist use through the LocalHouse website and booking platform.

Data Controller contact details

LocalHouse s.r.l.s.

c.da Piana snc – 98072 Caronia (ME), Italy

VAT No. 03790440832

Email: info@localhouse.it

Website: https://localhouse.it

1. Parties to the contract

The Customer is the natural person making a booking for tourist purposes and, in any event, outside the scope of any trade, business, craft or professional activity. Depending on the relevant property and on its relationship with the property owner, LocalHouse acts as property manager and/or intermediary in connection with the tourist rental. Where the rental agreement is concluded directly with the property owner, this circumstance must be made clear to the Customer before the booking is completed.

2. Scope of the service

The service concerns the booking and temporary stay in the selected property for the period indicated during the booking process. The rental is exclusively for tourist purposes and does not grant the Customer rights arising from an ordinary residential tenancy.

3. Property features

The characteristics, amenities, maximum occupancy, included services, location and specific house rules of each property are stated in the relevant property listing. Images are descriptive in nature; minor differences that do not materially affect the essential characteristics promised shall not constitute non-performance.

4. Prices and additional charges

The price of the stay and all applicable amounts are summarised before the booking is confirmed. Where clearly disclosed, a security deposit, final cleaning fees, tourist tax, transfers, private chef services, housekeeping, experiences or other optional services may apply. Any taxes or additional charges not included in the displayed price must be disclosed before the Customer confirms the booking, where they can be determined in advance.

5. Booking process and conclusion of the contract

Bookings may be made through localhouse.kross.travel or other channels made available by LocalHouse. The Customer must verify the information entered, the dates, the number of guests, the price, the cancellation policy and the property rules. The contract is concluded when the Customer receives booking confirmation by email or another durable medium, in accordance with the process shown during booking.

6. Payments

Payment may be made using the methods displayed in the booking system, including credit/debit card, PayPal, Apple Pay, Google Pay or other available methods. Access to the property may be conditional upon payment of the amounts due in accordance with the payment schedule stated in the booking. Full payment-instrument data are generally processed by the relevant payment service providers.

7. Security deposit

Certain properties may require a security deposit or pre-authorisation. The amount, method, conditions for use and timing of release or refund are indicated before booking or in the property documentation. Subject to applicable law, the deposit may be used to cover documented damage, missing items or other amounts owed by the Customer.

8. Check-in, check-out and identification

Check-in and check-out times are stated in the property listing or booking confirmation. Early check-in or late check-out requests are subject to availability and may involve additional charges. The Customer and other guests must provide the identification documents and information required by applicable law for hospitality-related compliance purposes.

9. Customer obligations

The Customer undertakes to use the property with due care, comply with the maximum occupancy and house rules, avoid causing disturbance, refrain from holding unauthorised parties or events, refrain from admitting additional persons where prohibited by the property rules and return the property in the condition in which it was received, except for normal wear and tear.

10. Liability

LocalHouse is liable in accordance with applicable law for its own breaches and for activities directly under its control. It is not liable for force majeure, interruptions or failures attributable to third parties beyond its reasonable control, or for theft, loss or damage to guests’ personal belongings unless caused by circumstances attributable to LocalHouse or by liabilities that cannot legally be excluded.

11. Cancellation policy

Cancellation, amendment and refund terms may vary depending on the property, rate and selected period. The applicable cancellation policy is shown to the Customer before booking confirmation and forms an integral part of the contract. In the event of inconsistency, the specific conditions of the rate or property accepted at the time of booking prevail, to the extent permitted by law.

12. Right of withdrawal

For accommodation services for purposes other than residential use where the contract provides for a specific date or period of performance, the statutory right of withdrawal applicable to distance contracts does not apply in the cases covered by Article 59 of the Italian Consumer Code. The specific cancellation terms disclosed and accepted during booking remain applicable.

13. Changes or unavailability of the property

If, due to exceptional or supervening circumstances, the booked property becomes unavailable, LocalHouse will inform the Customer promptly and, where possible, offer an alternative solution of equivalent or higher standard. If the alternative is not accepted or is unavailable, the remedies provided by law and by the contract shall apply, including reimbursement of amounts due where applicable.

14. Additional services

Services such as transfers, private chefs, housekeeping, excursions or experiences may be provided directly by LocalHouse or by third parties. Where a service is supplied by a third party, the Customer will be informed, where necessary, of that party’s role and of any specific conditions applicable.

15. Privacy, cookies and artificial intelligence

Processing of personal data is described in the Privacy Policy and the use of cookies and tracking technologies is described in the Cookie Policy. LocalHouse may also use artificial-intelligence tools to support its activities as described in the Transparency Notice on the Use of Artificial Intelligence.

16. Complaints and assistance

For information, complaints or assistance, the Customer may contact LocalHouse at info@localhouse.it. Customers are encouraged to report any issue relating to the property during the stay, while it is still possible to take effective remedial action.

17. Alternative dispute resolution

Consumers may use the competent alternative dispute resolution (ADR) bodies in accordance with applicable law. The former European ODR platform established under Regulation (EU) No 524/2013 has been discontinued and that Regulation was repealed with effect from 20 July 2025; accordingly, the former ODR platform link is no longer included.

18. Governing law and jurisdiction

These Terms are governed by Italian law, without prejudice to any mandatory provisions protecting consumers that may apply under the relevant conflict-of-law rules. In disputes involving a consumer, jurisdiction lies with the court determined by mandatory consumer-protection rules.

19. Changes to these Terms

LocalHouse may update these Terms. The version applicable to a booking is the version in force and made available to the Customer when the contract is concluded, except where changes are required by law.